Questions families ask us

It depends on the programme and the room. Hope One, Hope Two and Hope Five are priced differently, and Hope Five is our most affordable option. We aim to keep addiction treatment affordable in Malaysia, and the first assessment is free. WhatsApp us on +6017 837 0160 for current rates.

Yes. What you tell us is kept within our team, and we don't share who our clients are. You can start with one WhatsApp message and share only what you're comfortable with. If you use the form on this site, our Privacy policy explains how we handle your details.

We look at how severe the addiction is, the person's mental and physical health, and how willing and ready they are to change. Then we suggest a programme: residential or outpatient. There's no charge for this first assessment. WhatsApp or call +6017 837 0160 to ask about booking one.

We treat drug addiction (substance use disorder), alcohol addiction, and behavioural addictions such as gambling, gaming, sex and food. If you're not sure whether what you're seeing counts as an addiction, WhatsApp us and describe what's happening. The free assessment looks at how severe it is.

We use the 12 Steps model, the Transtheoretical model (Stages of Change) and Recovery Coaching, and our programmes are built on the Biopsychosocial model. We combine these with our cultural needs as Malaysians and Sabahans. Group sessions cover modules such as Triggers, Urge Surfing, Boundaries and Relapse Prevention.

Our residential programme runs for 28 days. After the free assessment, we'll explain what to expect and how it fits your person's health and readiness to change, so you can plan as a family. WhatsApp us if you'd like to talk it through first.

Yes. Family psychoeducation is part of the treatment and coaching stage of our programme, and we offer addiction and family counselling. Families learn how addiction works, what helps, and how to look after themselves along the way. WhatsApp us to ask how family sessions would work for you.

Choose a calm moment, when they're sober. Talk about what you've seen and how it makes you feel, not labels like "addict". Keep it short, listen, and offer one next step, such as a free assessment. If they say no, that's common at first. You can WhatsApp us with your questions.

Yes. WhatsApp or call +6017 837 0160 from wherever you are. Tell us where you're based and what's happening, and we'll explain how the assessment and admission work from there. We don't give travel or visa advice, so please check those with the right authorities before you travel.

Many people aren't ready at first. In the Stages of Change model, this first stage is called Precontemplation, and it's a normal starting point, not the end of the road. You can talk to us about your situation before they agree to anything, and we'll explain the options.